Pay via paypal.

Your Company Name
PO#

 

 Pay By Credit Card via first data gateway of Bank of American

Our invoice No.: Your PO No.: -

FAQ

1. Sample Request:

Pay sample fee through www.richpk.com/payment.htm

If ask for a sample, request them to send item number, color and ship to address etc to sales@richpk.com. if there is sample fee required according to the pricing from our salesman, the sample fee has included the sample shipping charges, because we have better discount and can prepay freight to reduce your cost.

2. sourcing of custom product:
If customer ask us to sourcing something for them, make sure to get product quantity and sample image.

3. Rush service:
If customer require for rush service, such as delivery in next week, please advise that our sales team have to 
verify then response to him/her, must ask them leave a message to us, we will response to them within 12 hours. 

4. Order tracking:
Without further notification by salesman, order will be shipped or delivered as per the given date in our invoice. Or pls contact your salesman via email by providing the PO# or leave us a message instantly.

5. Quote request:
Please notice us the details of RFQ through local number 626 568 0088, or send email to sales@richpk.com, our customer service and sales representative will reply to you within 12 hours.

The following aspects must be indicated to get a fully quotation:

Item number:
Product name: 
Quantity:
Product color or product shape:(we have provided the color options in the marketplace where customer find us, and 
website, that is what we can make for them, if they need to custom a product color or shape, the answer is “YES”, but 
there is minimum order quantity required to achieve, pls assign our sales team to follow up) 

Imprinting Requirement (how many color and sides to be printed, customer can make virtual sample on our website, 
please tell customer who need this free virtual sample service, browse and login us.ripeak.com ): 

Packaging request (Any custom packaging requirement must be followed and quoted by sales team): 

In hands date ( Perhaps customer no specific date yet, it is on presentation or bid phrase, it’s fine): 
Ship to city: (A city or a state is enough when in this phrase)

6. How to place order to us?

Please contact the sales specialist they have contacted before,
if no contact before, please send your order and artwork to us through sales@richpk.com, once we get your order, we reply to you within 12 hours, to guarantee your order is processed in time.

7. If intend to pay via credit card, mail a check or wire transfer for your payment?

Please refer to the proforma invoice or invoice that our financial Department issues to you, the payment mothods are listed at the bottom of invoice.

8. If occur complaint, what is the return or exchange policy?

Please call us via  toll free local tel number 626 593 6688 and we will feedback to you promptly. The draft below shows the order processing flow for your reference. 

 9. Download catalog

    click here!

10. Shipping fee or Shipping quote

    Shipping fee for delivery to US has been included in the net price.

11. Check inventory

      Inventory web page is under construction,      

      for current demand, please contact sales@richpk.com for its inventory status. 

12. Our videos and Product Videos

      Learn more about us on youtube.com.

13. Imprinting Requirement

14. Compliance 

      (CPSIA, ASTM-F963, FCC, PROP65, UL LISTED, INTERTEK, ETL, WCA, ISO9001, CE)